Dual Heart Sterling Silver Earrings

• We usually ship orders within 3–5 business days.
• Orders placed after 6:00 PM will be processed on the next business day.

• Returns are only accepted within 7 days from the date of purchase and only if the product is damaged or defective. We cannot accept returns for all products in other cases.
• To process a return or replacement, you must record a clear unboxing video of the product upon delivery.
• If the product is found to be damaged or defective, we will rectify the issue within the following days.
• We will replace the product with a brand‑new one.
• We kindly request your cooperation and understanding.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zyntraa.in@gmail.com 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Zyntraa 925 Sterling Silver Care Guide

Our 925 sterling silver pieces are crafted to last a lifetime — with the right care, they’ll keep their brilliance and beauty for years to come.

1. Wear & Enjoy

• Believe it or not, wearing your silver often helps prevent tarnish — the natural oils in your skin create a protective layer.

2. Keep It Dry & Clean

• Remove jewellery before swimming, showering, or exercising.
• Avoid contact with perfumes, lotions, hairspray, or cleaning chemicals.
• After each wear, gently wipe with a soft, lint‑free polishing cloth to remove oils and dust.

3. Store with Care

• Store each piece separately in a soft pouch or airtight bag to prevent scratches and tarnish.
• Add anti‑tarnish strips or silica gel packs to your storage for extra protection.

4. Gentle Cleaning

• For light cleaning: use a specialised silver polishing cloth.
• For deeper cleaning: mix mild soap with warm water, soak for a few minutes, rinse well, and dry completely with a soft cloth.
• Avoid abrasive materials or harsh chemicals — they can scratch or dull the finish.

5. Long‑Term Love

• Handle pieces by their edges to avoid fingerprints.
• Put jewellery on last when dressing, and take it off first when undressing.

Zyntraa Promise: Every sterling silver piece is authenticity‑verified and quality‑checked before it reaches you. With a little care, it will remain a timeless part of your story.